1. Scope of application, definition of terms
1.1. These Terms and Conditions apply to all business dealings between HellBlast Online Store website (hereinafter referred to as “Seller”) and a consumer or a trader (hereinafter referred to as Customer).
1.2 The goods and services offered by Seller are aimed at consumers and traders alike as long as they are the end consumer. Within these terms and conditions, a “consumer” means every natural person who enters into the legal contract for purposes that are predominantly outside his trade, business or profession and an “trader” means a natural or legal person or a partnership with legal personality who or which, when entering into the legal contract, acts in exercise of his or its trade, business or profession.
2. Conclusion of the Contract
2.1 The goods and services offered by the Seller do not represent the conclusion of an agreement, but are solely an invitation to place an order.
2.2 By placing an order, the Customer submits to the Seller an offer to complete a purchase or service agreement. The agreement comes into force after the Seller sends a good to the Customer. Confirmation of the receipt of the Customer’s order does not constitute acceptance of this offer. It merely serves to inform the Customer that the order has been received by the Seller.
2.3 The text of the agreement will be stored by the Seller. The language of the agreement is English.
3.1 Payment is provided before receiving the product. If a payment is not received or payment method is declined, the Customer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.
4.1 Shipping is provided by Czech Post service (www.ceskaposta.cz) and the state post service of the Customer’s location.
4.2 The order is been sent within one week after receiving the payment. The total delivery time depends on state postal services.
4.3 Shipping price is not included in a basic item price and depends on amount and total weight of purchased items. It is been calculated and added automatically during the checkout.
4.4 If an item is lost during shipping, the total cost of item, including shipping, will be refunded to the Customer by the Seller.
5. Cancellation, refund and return
5.1 An order may be cancelled up with no reason before the shipping by notification the Seller via e-mail. Once shipping process has begun, the Customer is responsible for the purchased goods.
5.2 Items are not refundable. Exchanges are only possible for textile goods and are granted on a case-by-case basis. If exchange is caused by the manufacturing defect of item, the shipping is paid by the Seller. In all other cases exchange shipping is paid by the Customer.
5.3 If an item is damaged during shipping and the further use of item is impossible, a replacement item will be sent free of charge. If damage caused during shipping does not obstruct further use of product (for instance, the small crack or scratch on CD box), exchange is not provided.
5.4 The Customer must take into account the description of the item before requesting a replacement. If the item matches the description by the Seller and the Customer is unsatisfied, Seller is not responsible for replacement.
5.5 The Seller is not responsible for damages, caused due to improper use of product.
5.6 To cancel, refund or return the goods, the Customer needs to fill this form and send it via e-mail:
I, [NAME] hereby give notice that I withdraw from my contract of sale of the following goods:
6.1 Any complaints about items may be sent to email@example.com, but there is no guarantee of a resolution. Each case will be looked at individually.
7.1 The Seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the Customer, the Seller shares no responsibility.
7.2 These terms and conditions are subject to change.
The HellBlast Online Store is a subsidiary of VFA-Studio s.r.o. company.
Ke Zbuzanům 1165/2
155 00 Prague